KMID : 1143820230190020077
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Anxiety and Mood 2023 Volume.19 No. 2 p.77 ~ p.82
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Hospital Avoidance and Associated Factors During the COVID-19 Pandemic
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Jeon Jong-Wook
Kim Se-Joo Lee Su-Young Chang Jhin-Goo Kim Chan-Hyung
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Abstract
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Objective : During the coronavirus disease 2019 (COVID-19) pandemic, hospital avoidance had a significant impact on public health. We investigated the factors associated with hospital avoidance and explored practical strategies hospitals could employ to address this phenomenon.
Methods : We conducted a patient experience survey in a general hospital in Korea during the COVID-19 pandemic. Between July 6, 2020, and July 20, 2020, a total of 842 patients who had previously visited hospitals before the COVID-19 outbreak participated. Self-reported hospital avoidance, factors associated with hospital avoidance, and satisfaction with the hospital¡¯s infection control policies were the main outcomes. Binary logistic regression analysis was used to identify associated factors.
Results : Data indicated that 29.9% (n=252) of the respondents avoided visiting the hospital after the COVID-19 outbreak. Satisfaction with the hospital infection control policy (odds ratio [OR]=2.297, p<0.001), female sex (OR=1.619, p<0.05), and higher educational level (OR=1.884, p<0.001) were associated with hospital avoidance. The ¡°entrance body temperature check¡± was the most satisfactory policy among the hospital¡¯s infection control policies.
Conclusion : To manage hospital avoidance during an infectious disease crisis, targeted policies for at-risk groups and hospital policies to reassure and satisfy patients are needed.
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KEYWORD
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Patient behavior, Global health crisis, Patient experience, Patient satisfaction, Hospital infection control
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